Support

Getting Help

The fastest way to reach us is email: support@harkecho.app. We read every message.

When you write, it helps to include what you were doing when the problem happened, your device model, and your iOS version — it usually saves a round trip.

Common Questions

The app has a built-in FAQ covering triage, escalations, full-screen alarms, subscriptions, and account deletion. Open HarkEcho and go to Profile → FAQ. It works offline and is the most complete answer to most questions.

Managing Your Subscription

HarkEcho Pro is billed through Apple, so subscriptions are managed in iOS Settings, not in the app. Go to Settings → your name → Subscriptions, or open Profile → Manage Subscription in HarkEcho, which links straight there. Cancelling stops the next renewal; you keep Pro until the current period ends.

Deleting Your Account

You can permanently delete your account and its data from inside the app at any time — Profile → Delete Account. No support request needed, and no waiting period.

Privacy

How we handle your data is described in full in our Privacy Policy, linked at the bottom of this page and available inside the app under Profile → Privacy.